Currently, our alcoholic products are not sold directly through our website. Product pages on distilleriedescantons.ca will redirect you to the SAQ (Société des alcools du Québec) or other authorized retailers to complete your purchase.

Because the transaction takes place on the distributor's platform, we cannot accept returns, process exchanges, or issue refunds for any products purchased through the SAQ or other third-party retailers. If you experience an issue with a product purchased from a distributor, you must contact that specific retailer directly and abide by their established return and refund policies.

• SAQ Return Policy: Please refer to the official SAQ website or visit an SAQ branch for customer service regarding your purchase.

In the event that you purchase physical merchandise (e.g., branded apparel, glassware, or accessories) directly through a checkout system on distilleriedescantons.ca, the following policy applies:

• Return Window: You have 30 days from the date of purchase to request a return.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment.

• Shipping Costs: Customers are responsible for paying their own shipping costs for returning direct-purchase items. Shipping costs are non-refundable.

If you have any questions about this policy or a product you have received, please contact us at:

Distillerie des Cantons de l'Est inc.

10850 ave de l'esplanade, Montreal, Qc, H3L 2Y6

info@distilleriedescantons.ca
(438) 842-2715

We may modify this Policy from time to time. Any changes will be posted on this page with the date of the last update. We encourage you to periodically review this Policy to stay informed of our practices.